Our service desk teams provide on demand hardware and software support
for servers, networks and desktop environments. Over 200 staff operate
in dedicated call teams providing a single point of contact for incident
resolution and resolver group management.
We offer total call ownership, using external application links and
web-enabled call management to keep you informed of progress throughout
the incident lifecycle.
Working to ITIL Standards, service desk teams provide as ‘personal’
a service as we can deliver. Service desk analysts have flexibility
to go on site to resolve local issues.
BS15000 accredited
Level 1-3 technical software
support
Systems administration
Vendor backing and escalation
Multilingual call handling
Regular management reporting
Remote and onsite operation
Desk-side support
Systems Supported:
Software – Microsoft, Novell, Citrix, Veritas, BMC Patrol,
Sun Solaris, Checkpoint, Open VMS, Nokia, Lantronix, Mozilla and McAfee
