We understand that every customer environment is unique and every
support situation is different. 25 years of experience shows that despite
the differences,
Trend offers three levels of technical support
Standard
Enhanced
Premium
Standard Support
Trend Network Services Standard
Support is an essential network maintenance service. Call
handling, logistics, field engineering, telephone technical and software
support are all covered under one contract with a single point of contact.
Enhanced Support
Enhanced
Support includes all of the essential services described
under ‘Standard’ plus technical consultancy
days, an on site monitoring platform (Service Agent) and a communication
portal. The Portal provides access to a variety of critical service
information and reports around the support contract. This gives both
you and your customer visibility of what is actually happening on the
network, in real time.
Mission Critical Support
‘Premium
support’ is a specially designed service tailored
for mission critical networks that need close attention, 24 hours a
day 365 days a year.
Interested?
Give us a call to find out how Trend might help you deliver Support
Maintenance Tel: 0870 240 5820 or
email: infoline@trendnetworkservices.com
